Unified Communications

V Link Systems specialises in providing Unified Communications to optimize business processes and increase user productivity. By unifying phone calls, web conferencing, SMS, and email among others, users are able to share and access data and collaborate in real-time. Whether a large enterprise or small business, the right unified communications solution can take business processes to the next level. Improve on collaboration, boost productivity, increase mobility and enhance the user experience.

Building upon over 20 years of experience, V Link Systems stands apart from others by providing industry-specific solutions to customers that enhance their business performance. Vlink Systems facilitate live, flexible, and scalable round-the-clock connectivity of unified communications with increased quality, productivity, and efficiency through hardware and software platforms.

Products

GSoft Switch : E catalog –

Gateways: E catalog – IPX500, TGW16-3gG, TGW24-3G, TGW96-2G, TGW-4S, TGW8-2G, TGW 8S-3G, TGWxE1-3G.

Coral Platform: E catalog – Aeonix-Dispatch-Console, Flexset-Family, IPX500, IP3000

IP phones: E catalog – T19P, T21P, T27G, T41P, T42G, T46G, T48G, T58V.

Contact centre Management : E catalog – Aeonix-Contact-Center

Benefits of Unified Communication

Increases agent efficiency and productivity
Improves collaboration between employees and departments
Enables a mobile and remote workforce
Enhances user experience and customer service
Reduces costs – Less administration and maintenance

Brands

Aeonix
Tadiran Telecom

UNIFIED COMMUNICATIONS

Unified Communications is communications integrated to optimize business processes and increase user productivity, often abbreviated to simply UC, refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls, web conferencing, SMS, and email among others, users are able to share and access data and collaborate in real-time. Whether a large enterprise or small business, the right unified communications solution can take business processes to the next level. Improve on collaboration, boost productivity, increase mobility and enhance the user experience.

There are various communication channels available, here are just a few of the collaboration tools commonly in use:

Email
Telephony (fixed-line, mobile, VoIP-based phone system)
Audio / video conferencing
Instant Messaging
Status (show individual contacts to be available, busy or away)
Social media (Twitter, Facebook, Whats App, Instagram, and so on…)

Some of these communication channels are of the “store-and-forward” type, in the sense that the information is delivered in one direction, and remains accessible (almost) indefinitely for the remote parts to view at their leisure; email is the grand-daddy of this communication style.

Others, however, are “real time” and require a rapid response (often interrupting other tasks); a phone call is the obvious largest contender in this category.

Each of these different communication solutions typically require an “app” to access the information being exchanged. As the number of solutions needing attention increases, the harder it becomes to manage them all efficiently.

TADIRAN

For over 50 years now Tadiran has been serving businesses of all sizes, including some of the world’s largest companies and organizations in various market segments across 41 countries worldwide. Featuring a comprehensive family of products including Hosted and on premises UC&C platforms, Contact Centers, IP PBXs, and Business phones, Tadiran endeavours to provide superior solutions.

Tadiran Telecom aims to ensure smooth integration with third-party systems and endpoints as well as legacy systems, while emphasizing flexibility, reliability and high security. Research and development is at the core of Tadiran Telecom operations. By ensuring rapid product development, Tadiran Telecom meets changing market demands as they arise, while partnering with leading telecom companies for reduced time to market and broad market access.

AEONIX

Aeonix is a software only communications solution that consolidates disparate business applications into a single, fault tolerant platform. The Aeonix Unified Communications platform, Aeonix Contact Center(ACC), and Aeonix Dispatch Console (ADC), all reside in one virtual instance or COTS server. Aeonix runs on any virtualization platform including VMware, Hyper-V and cloud platforms, and can easily port from one platform to another (“Bring Your Own Cloud”). Cloud based, hybrid or on premises, Aeonix provides the same enterprise grade feature set and capabilities. Aeonix’ unparalleled scalability allows immediate ROI for a Managed Services practice. Other advantages of the Aeonix include simplicity of implementation and maintenance, and support for open standards such as SIP (unmodified), CSTA, and Web Services.